🔄 Return & exchange conditions

To ensure a good experience for our customers, please read our return conditions carefully:

📦 Products eligible for return

You may request a return or exchange in the following cases:

✔ Defective product
✔ Product damaged on delivery
✔ Product not matching the order

⏳ Return period

• Returns must be requested within 48 hours to 7 days of receipt (depending on the product)
• Any request after the deadline may be refused

📌 Conditions to meet

To accept a return, the product must be:

✔ In its original condition
✔ With its complete packaging
✔ With all included accessories
✔ Without breakage or misuse

❌ Non-refundable products

• Products used or damaged by the customer
• Products without original packaging
• Digital subscriptions (IPTV, codes, licenses…)
• Products on promotion (depending on availability)

🔁 Exchange or refund

• ✔ Exchange available depending on stock
• ✔ Refund possible (subject to validation)
• ✔ Return shipping costs borne by the customer (except in case of product defect)

📞 Procedure

1. Contact our customer service
2. Send photos/video of the problem
3. Awaiting validation
4. Return the product

🧠 Important

👉 No returns will be accepted without prior approval
👉 Always check your product upon delivery

✅ Conclusion

We do our best to guarantee your satisfaction while ensuring fair conditions for everyone.

Thank you for your trust 🙏